Guarantee: Our 75-DAY REFUND policy covers all products. There is a money-back guarantee for not receiving items. Our 30-DAY RETURN policy allows requesting a return within 30 days after receiving your item. Order Cancellation: We can offer a full refund before handcrafting (custom products), processing, or shipping. (5-10% of processing fee may apply for refund) Defect: Receiving a defective, damaged, or wrong item, we offer a replacement or a full refund within 5 days after packages are delivered. Electronic Products: Contact us within 10 days after packages are delivered if there is a defect. Return / Refund: Click to check the Return / Refund policy.