S925 Sterling Silver Rose Flower with Crystal Heart Necklace (Gift Box included)

Order earlier to ensure the gift arrives on time. 

Free Worldwide Shipping:
- applies to ALL products in the shop.
- if "We do not ship to the place you are located" shows, contact us and we can arrange free shipping.
General Products :
- are shipped within 72 hours (Mon - Fri)
Custom Products:
- require 3 - 7 business days to handcraft.
Shipping to:
- Australia, France, Germany, Hong Kong, Italy, Spain, United Kingdom and the United States takes 8 - 15 business days.
Products in the US stock take 4 - 11 delivery days to American buyers.
Products in the AU stock take 4 - 11 delivery days to Australian buyers.

Express Shipping is available with an extra charge between US$20-35. Contact us for the exact amount.

Tracking Number will be sent with a confirmation email.

Feel free to contact us if you have any questions.

Your satisfaction is our priority.

Guarantee:
Our 75-DAY REFUND policy covers all products. There is a money-back guarantee for not receiving items.
Our 30-DAY RETURN policy allows requesting a return within 30 days after receiving your item.
Order Cancellation:
We can offer a full refund before handcrafting (custom products), processing, or shipping. (5-10% of processing fee may apply for refund)
Defect:
Receiving a defective, damaged, or wrong item, we offer a replacement or a full refund within 5 days after packages are delivered.
Electronic Products:
Contact us within 10 days after packages are delivered if there is a defect.
Return / Refund:
Click to check the Return / Refund policy.

Feel free to contact us if you have any questions.

Frequently Asked Questions

1. How long is handcrafting for custom products?

It requires 3 - 7 days.

2. What is the size of the uploaded image?

A high-resolution picture comes out better. Image size larger than 1000 x 1000 pixels is the best. For products engraving smaller images, 800 x 600 pixels is also good. 

3. How do I know my uploaded image is suitable for printing?

We have plenty of experience in producing custom photo products. We will contact you if there is an issue.  

4. Can I cancel my order for custom products?

Yes, we guarantee a full refund before handcrafting; no reason asked. (5-10% of processing fee may apply for the refund)