Frequently Asked Questions

1. How long does a custom product require to handcraft?                     
It usually requires 3 - 7 days.
2. What is the size of the uploaded image?
A high-resolution picture comes out better. Image size larger than 1000 x 1000 pixels is the best. For some products engraving smaller images, 800 x 600 pixels is also good. 
3. How do I know my uploaded image is suitable for printing?                          
We have plenty of experience in producing custom photo products. If there is any question about your uploaded image, we will contact you.   
4. Can I cancel my order for custom products?                     
Yes, we guarantee a full refund before actual handcrafting; no reason asked. (5-10% of processing fee may apply for the refund)
5. Can I change the options or image chosen after payment?                           
Yes, you can make any change before the actual handcrafting. (For the products engraving text only, handcrafting starts soon after the order.)
6. Can I return or refund a custom product?                                                        
The custom products can only be returned or refunded if defective or damaged.
7. Do all products include Gift Boxes?                 
Only certain products include gift boxes. (Specific notice attached in description) Most products do not have packaging boxes; please contact us if you need a gift box.
Feel free to contact us if you have any questions.